Truvana Shipping Policy

Last updated: June 18, 2026

Overview

Thank you for shopping with Truvana. This Shipping Policy outlines how we process and deliver your order. By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed.

Orders are processed Monday through Friday, excluding weekends and statutory holidays.

During periods of high order volume, promotions, sales events, or holidays, processing times may extend by an additional 1-5 business days. We will notify you by email if there is a significant delay affecting your order.

Shipping Times & Estimates

Estimated delivery times after your order has shipped:

Region	Estimated Delivery Time
United States	5-15 business days
Canada	7-15 business days
Europe	9-18 business days
Australia	10-20 business days
Other Regions	10-25 business days

All delivery times are estimates only and are not guaranteed. Actual delivery time may vary depending on your location, carrier performance, customs processing, weather conditions, and other factors outside our control.

Delivery times do not include processing time.

Tracking Your Order

Once your order ships you will receive a confirmation email with tracking information.

Tracking updates may take 24-48 hours to appear after shipment. Periods without scans are normal while packages move between carrier facilities and do not indicate a lost or unshipped order.

Shipping Delays

Truvana is not responsible for shipping delays caused by:

• Carrier delays or disruptions
• Customs processing or inspections
• Weather conditions or natural disasters
• Public health emergencies
• Strikes, labor disputes, or other workforce disruptions
• Peak shipping periods, holidays, or seasonal volume
• Incorrect shipping information provided at checkout
• Address issues or undeliverable locations
• Any other circumstances beyond our reasonable control

Estimated delivery times are not a guarantee. We do not issue refunds or replacements due to shipping delays alone. The order remains valid and will be delivered.

Address Accuracy

Customers are solely responsible for providing accurate and complete shipping information at checkout. This includes:

• Correct street address
• Correct city, state/province, and postal code
• Correct country
• Apartment, suite, or unit number where applicable

Orders shipped to incorrect addresses, returned to sender due to address errors, or undeliverable due to incomplete information are not eligible for refund or free reshipment.

If a customer needs to correct their address after placing an order, they must contact support@truvana.ca immediately. We cannot guarantee address changes can be made if the order has already entered fulfillment.

Refused Deliveries

Packages refused by the customer or returned to us due to refused delivery are not eligible for refund. Customers are responsible for original shipping costs and any return shipping fees.

Lost or Stolen Packages

Orders are considered fulfilled once marked "delivered" by the carrier.

Truvana is not responsible for:

• Lost packages
• Stolen packages, including porch theft
• Packages marked "delivered" but not received
• Packages damaged after delivery
• Packages left in unsafe locations by the carrier

For apartment complexes, gated communities, and shared mailroom locations, customers are responsible for ensuring carriers have clear delivery access and providing any necessary delivery instructions at checkout.

If a package is marked delivered but you have not received it we recommend:

• Checking with neighbors, building management, or roommates
• Contacting your local carrier with the tracking number
• Filing a claim with the carrier directly

Multiple Shipments

Orders containing multiple items or subscription components may be shipped in separate packages to ensure faster delivery. You will receive a separate tracking number for each shipment.

Customs, Duties, and Taxes

For international orders, Truvana is not responsible for any customs fees, duties, tariffs, taxes, or other charges applied to your shipment by the destination country.

All such fees imposed during or after shipping are the responsibility of the customer.

Customs processing times vary by country and are outside our control.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. Each subscription renewal is shipped after the renewal charge is processed.

Customers may manage, pause, skip, or cancel subscriptions at any time through their customer portal or by emailing support@truvana.ca.

Damaged Packages

If your package arrives visibly damaged please:

• Take clear photos of the package and contents before opening if possible
• Document the damage thoroughly
• Contact support@truvana.ca within 48 hours of delivery with photos

Damage claims submitted without photo evidence or outside the 48 hour window may not be eligible for replacement or refund.

Free Shipping

Free shipping is included on qualifying orders as indicated on our product pages. Free shipping eligibility is based on the order subtotal before discounts and applies to standard shipping only.

PO Boxes and APO/FPO Addresses

We are unable to guarantee delivery to PO Boxes, APO, FPO, or DPO addresses. Delivery times to these addresses may be significantly longer and are not covered by our estimated delivery time ranges.

Order Modifications

Once an order has been placed it cannot be modified. This includes changes to:

• Products ordered
• Quantities
• Shipping address (subject to fulfillment status)
• Shipping method
• Payment method

Customers must review their order carefully before completing purchase.

International Orders

International customers acknowledge that:

• Delivery times may be significantly longer than estimated due to customs processing
• Additional fees, duties, or taxes may be assessed by their country
• Some countries have import restrictions on dietary supplements
• Truvana is not responsible for orders held, returned, or destroyed by customs authorities

Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice. The policy in effect at the time of your purchase applies to that order.

Contact

If you have questions or concerns about your shipment, please contact us:

Email: support@truvana.ca