Shipping policy
📦 Shipping Policy
Thank you for visiting and shopping at Truvana! Below is our shipping policy to help you understand how we handle orders and deliveries.
🕒 Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there is a significant delay, we will contact you via email.
🌍 Shipping Times & Estimates
We proudly ship worldwide! Below are our estimated shipping times:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 8–16 business days |
| Europe | 9–18 business days |
| Australia | 10–20 business days |
| Other Regions | 10–25 business days |
Note: These are estimated delivery times. Actual delivery time may vary depending on your location and customs clearance.
📦 Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track your order using our tracking page or the carrier’s website.
🛃 Customs, Duties, and Taxes
Truvana is not responsible for any customs fees, duties, or taxes applied to your shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
🚚 Multiple Shipments
If you ordered multiple items, they may be shipped separately to ensure faster delivery. You will receive a tracking number for each package.
❗ Delayed or Lost Orders
If your order is delayed or appears lost, please contact our support team . We will work with our suppliers to resolve the issue as quickly as possible.
📩 Contact Us
If you have any questions or concerns about your shipment, feel free to contact our support team .