Truvana Terms of Service

Last updated: June 18, 2026

Overview

This website is operated by Truvana. Throughout the site, the terms "we," "us," and "our" refer to Truvana. Truvana offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Our store is hosted on Shopify Inc. They provide us with the online ecommerce platform that allows us to sell our products and Services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority in your state, province, or country of residence, whichever is greater.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 4 — Modifications to Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We are not liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products and Services

Certain products or services may be available exclusively online and may have limited quantities. Products are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates.

Section 7 — Optional Third-Party Tools

We may provide access to third-party tools over which we have no monitoring or control. Use is at your own risk and subject to terms of the third-party provider.

Section 8 — Third-Party Links

Certain content, products, and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials.

Section 9 — User Comments, Feedback, and Other Submissions

By submitting content (comments, ideas, suggestions, reviews, etc.), you grant us unrestricted rights to edit, copy, publish, distribute, translate, and otherwise use such content in any medium.

You agree your submissions will not violate any rights of third-parties or contain harmful, libelous, or illegal material.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Section 12 — Prohibited Uses

You are prohibited from using the site for:

(a) any unlawful purpose (b) soliciting others to perform or participate in unlawful acts (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances (d) infringing upon or violating our intellectual property rights or those of others (e) harassment, abuse, defamation, or discrimination (f) submitting false or misleading information (g) transmitting viruses or malicious code (h) collecting or tracking the personal information of others (i) spam, phishing, scraping (j) obscene or immoral purposes (k) interfering with security features

Violation may result in termination of access.

Section 13 — Disclaimer of Warranties; Limitation of Liability

EXCEPT WHERE PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TRUVANA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL TRUVANA, ITS OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

IN NO EVENT WILL TRUVANA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TRUVANA IN THE LAST TWELVE (12) MONTHS, OR IF GREATER, ONE HUNDRED DOLLARS ($100).

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Truvana and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

Section 15 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

Section 16 — Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms by ceasing use of the site. We may terminate or suspend your access at any time without notice for violations of these Terms.

Section 17 — Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement between you and Truvana, superseding any prior agreements.

Section 18 — Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance when caused by circumstances beyond our reasonable control, including without limitation acts of God, flood, fire, earthquake, explosion, governmental actions, war, terrorism, riot, national emergency, pandemic, epidemic, lockouts, strikes, labor disputes, supply chain disruptions, telecommunication breakdown, or power outage.

Section 19 — Terms of Sale

THIS SECTION CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THIS SECTION REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN COURT TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT.

BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

1. Order Acceptance and Cancellation

Your order is an offer to buy. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept any orders in our sole discretion.

After receiving your order, we will send you a confirmation email with your order number and details. Acceptance of your order and the formation of the contract of sale between Truvana and you will not take place unless and until you have received your order confirmation email.

2. No Medical Advice

The material on this Site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this Site have not been evaluated by Health Canada, the FDA, or any other regulatory authority. You should consult your healthcare provider before using any information provided by Truvana.

Truvana does not make any guarantee that you will accomplish your health and wellness goals. Your results may vary depending upon a variety of factors unique to you, including your age, health, and genetics.

3. Prices and Payment Terms

All prices posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. Posted prices do not include taxes or charges for shipping and handling unless explicitly stated.

By submitting payment information to us, you represent and agree that:

(i) you are fully authorized to use that card or account (ii) all payment information provided is complete and accurate (iii) you are responsible for any payment card fees (iv) sufficient funds exist to pay us the amount(s) due

We and our third-party payment service providers may receive updated credit card information from your credit card issuer, including updated card numbers and expiration dates when your card expires. If updated information is provided, we will update your account information accordingly.

If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method.

4. Automatic Renewals and Subscription Terms

ALL ORDERS PLACED THROUGH TRUVANA.CA ARE AUTOMATICALLY ENROLLED IN A MONTHLY SUBSCRIPTION. YOU WILL AUTOMATICALLY BE CHARGED ON A RECURRING BASIS FOR YOUR ONGOING SUBSCRIPTION, WITH EACH RECURRING CHARGE OCCURRING EVERY 30 DAYS FROM YOUR ORIGINAL ORDER DATE.

YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL. IF YOU DO NOT CANCEL YOUR SUBSCRIPTION AT LEAST 24 HOURS PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR ANOTHER SUBSCRIPTION PERIOD, AND PAYMENT WILL BE AUTOMATICALLY PROCESSED.

TO CANCEL, YOU MAY LOG IN AND CANCEL YOUR SUBSCRIPTION THROUGH YOUR CUSTOMER PORTAL OR CONTACT US AT support@truvana.ca BEFORE YOUR NEXT SCHEDULED BILLING DATE.

All cancellation requests received less than 24 hours before the next scheduled billing date may apply to the following subscription period.

You may also pause, skip, or modify your subscription frequency at any time through your customer portal or by contacting customer support.

Promotional pricing, introductory discounts, and first-order offers apply only to the initial purchase. Subscription renewals will be billed at the standard subscription price, not the introductory discounted price.

Subscription renewal charges are not refundable. See our Refund Policy for full details.

We may refuse to renew any subscription in our sole discretion.

5. Shipments, Delivery, Title, and Risk of Loss

We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

6. Refunds and Returns

Refunds and returns are governed by our Refund Policy. By placing an order you acknowledge and agree to the terms of our Refund Policy.

7. Electronic Communications

You consent to receive electronic communications from Truvana, including emails sent to the address you provide and communications posted on the Site. You acknowledge and agree that any electronic communication satisfies any legal requirement that such communication be in writing.

SMS/Text Messaging: By providing your telephone number and consenting to SMS communications, you consent to receive transactional, promotional, and marketing SMS or text messages from Truvana. Message frequency may vary. Message and data rates may apply. You may withdraw consent by replying STOP to any message or contacting support@truvana.ca.

8. Goods Not for Resale or Export

You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export. You agree to comply with all applicable laws and regulations.

9. Privacy

Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products through the Site.

Section 20 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Manitoba, Canada, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.

Section 21 — Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS ARBITRATION PROVISION, TRUVANA'S PRIVACY POLICY, TERMS OF SALE, ADVERTISING OR MARKETING PRACTICES, OR PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY ADRIC (ADR INSTITUTE OF CANADA) UNDER ITS ARBITRATION RULES.

The arbitrator shall have the exclusive and sole authority for determining whether a dispute or claim is arbitrable. The arbitrator shall follow applicable substantive law of the Province of Manitoba and shall be authorized to award all remedies available in an individual lawsuit under substantive law.

THE ARBITRATOR MAY ONLY RESOLVE DISPUTES OR CLAIMS BETWEEN YOU AND TRUVANA AND MAY NOT CONSOLIDATE CLAIMS OR PROCEEDINGS WITHOUT TRUVANA'S CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHER INDIVIDUALS.

(b) Notwithstanding anything to the contrary herein, you agree that Truvana has the right to bring a claim against you in the courts of Manitoba for injunctive relief, equitable relief, or otherwise arising from any potential or actual misappropriation or infringement of Truvana's intellectual property rights.

(c) UNLESS YOU TIMELY OPT-OUT, YOU WILL NOT HAVE THE RIGHT TO:

(A) HAVE A COURT OR JURY DECIDE YOUR DISPUTE OR CLAIM (B) OBTAIN INFORMATION PRIOR TO THE HEARING TO THE SAME EXTENT THAT YOU WOULD HAVE IN COURT (C) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION (D) ACT AS A PRIVATE ATTORNEY GENERAL (E) JOIN OR CONSOLIDATE YOUR DISPUTE OR CLAIM WITH ANY OTHER PERSON

(d) YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE THAT YOU PURCHASED A PRODUCT THROUGH TRUVANA'S WEBSITE BY SENDING WRITTEN NOTICE TO support@truvana.ca STATING YOUR NAME, THE PRODUCT YOU PURCHASED, AND YOUR INTENT TO OPT OUT OF ARBITRATION.

Section 22 — Assignment

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void.

Section 23 — No Waivers

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.

Section 24 — Notices

(a) To You: We may provide any notice to you under these Terms by sending a message to the email address you provide or by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

(b) To Us: To give us notice under these Terms, please contact us at support@truvana.ca.

Section 25 — Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 26 — Contact Information

Questions about the Terms of Service should be sent to:

Email: support@truvana.ca