Truvana Cancellation Policy

Last updated: June 18, 2026

Overview

By purchasing a subscription product from Truvana, you agree to the terms of our Automatic Refill Policy outlined below. This policy applies to all subscription orders placed through truvana.ca.

Automatic Enrollment

All orders placed through truvana.ca are automatically enrolled in a monthly subscription. This is disclosed at checkout before completion of your purchase and confirmed in your order confirmation email.

By completing your purchase you acknowledge and consent to this enrollment.

Recurring Charges

When you subscribe to a product, you will be charged automatically on a recurring basis. Charges will continue unless and until you cancel your subscription.

Billing Frequency and Amount

You will be billed every 30 days from the date of your original order. For example, if you placed your order on June 18th, you will be billed again on July 18th, and every 30 days after that.

Your card will be charged the amount shown in your order summary at checkout. This amount may include applicable taxes and shipping fees.

Promotional pricing, introductory discounts, and first-order offers apply only to the initial purchase. Subscription renewals will be billed at the standard subscription price, not the introductory discounted price.

Cancellation Deadline

To avoid being charged for your next shipment, you must cancel your subscription at least 24 hours before your next scheduled billing date.

Cancellation requests received less than 24 hours before the next billing date may apply to the following subscription period.

How to Cancel

We have made cancellation simple and hassle-free. You can cancel anytime by:

• Logging in to your member portal and managing your subscription directly
• Emailing our support team at support@truvana.ca

Please include your full name and order number for faster processing.

We will confirm your cancellation by email within 24-48 hours of receiving your request.

Subscription Modifications

You may pause, skip, or modify the frequency of your subscription at any time by logging into your customer portal or by contacting our support team.

Changes must be made at least 24 hours before your next scheduled billing date to take effect for that cycle. Modifications received less than 24 hours before the next billing date will apply to the following subscription period.

Refunds on Subscription Renewals

Subscription renewals that have already been processed and shipped are not eligible for refund under any circumstances.

If you wish to avoid future charges, please cancel your subscription before the next billing date.

Receiving a refund on a previous order does not automatically cancel your subscription. Customers must cancel future shipments separately.

See our Refund Policy for full details.

Failed Payments

If your payment method on file fails or is declined for any reason, we will attempt to process the charge again over the following days. If we are unable to successfully charge your payment method, your subscription may be paused or cancelled at our discretion.

You are responsible for keeping your payment information current and accurate. You can update your payment method through your member portal at any time.

Subscription Reactivation

If you cancel your subscription and later wish to resume, you may restart your subscription through your member portal or by contacting support@truvana.ca. Reactivated subscriptions will be billed at the current standard subscription price.

Right to Refuse or Modify

We reserve the right to refuse, modify, or cancel any subscription in our sole discretion.

Chargeback Policy

Customers who initiate a chargeback or dispute with their bank instead of contacting us directly to cancel forfeit their right to a refund under this policy.

We dispute all chargebacks related to subscription renewals with evidence of:

• Subscription enrollment disclosure at checkout
• Order confirmation email confirming subscription terms
• Available cancellation methods communicated to the customer
• Customer's acknowledgment of these Terms

Customers experiencing any issue with their subscription are required to contact support@truvana.ca first before initiating a dispute.

Policy Updates

We reserve the right to update this Subscription Cancellation Policy at any time without prior notice. The policy in effect at the time of your purchase applies to that order.

Commitment to Transparency

We are committed to transparency and giving you full control of your subscription. If you have any questions about your subscription, please contact us at support@truvana.ca before your next billing date.

Contact

For all subscription inquiries:

Email: support@truvana.ca